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TKS Mobile Notary - Notary Service to Your Door

Customer Service

Wikipedia defines it as “the provision of service to customers before, during and after a purchase. Accordingly, it may vary by product, service, industry and individual customer. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

With each and every signing, I make it my primary goal to achieve the best customer service that I am able. In order for me to feel as though I have successfully accomplished this, a few things need to be met in my mind:

  • The customer feels respected. I am making use of their time, and this meeting is about them.
  • The customer clearly understands the documents that they are signing, and they are comfortable with signing them.
  • They customer is happy with the final outcome of the signing.
  • The customer would want to use my services again, and/or tell someone else about their experience with me.

While the comments above are “feelings” (and mine at that), another way for me to clearly be certain that I am providing the best customer service possible is by handing out survey cards at each signing. Each survey card has 4 questions, along with a place for comments. Survey cards can at best be annoying for the individual completing them (I know it’s not my favorite thing to do), but when done in a helpful manner, I find that they can truly be a beneficial guide to providing the best customer service experience. The key, I believe, is not only for people to be candid and direct in their comments, but for the individual receiving the feedback to acknowledge and take notes of the constructive commentary provided – that individual being ME.

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